San Antonio
USAA Financial Planning Services
Overview
USAA offers competitive auto rates, no-monthly service fee banking and retirement options to all branches of the military and their family. Join now and let us serve you.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
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Quality
Overall
Pricing
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The location of this financial institution is convenient, located at Building 10750, McDermott Fwy Street, San Antonio City. The customer service can be reached by phone at +12103019947 or by visiting their website at http://usaa.com/. The working hours are Monday to Friday from 08:00 to 17:00.The amenities at this location include a restroom, which is wheelchair accessible. The parking lot and entrance are also wheelchair accessible. However, there have been issues with the customer service, including long lines and unhelpful representatives.Some customers have reported difficulties with tracking transactions in their accounts, with categories being pre-designed and inflexible. Others have experienced problems with getting their release of license notarized at the headquarters location. One customer had their retirement check locked down due to suspected fraud, and it took them a month to resolve the issue. Another customer had issues with their credit card, being double-charged for a transaction and being refused assistance by the bank.The location has co-brands with USAA Financial Planning Services and offers features such as military insurance, military bank, and military finance. However, the issues with customer service and account management may deter potential customers. The third-party ratings are also a concern, with a rating of 2.1 and 9 one-star reviews out of a total of 12 reviews. The long lines and unhelpful representatives may be a major issue that needs to be addressed. This would make a significant impact on the overall customer experience and satisfaction.
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Hours
Closed
Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Categories
Financial Service
Financial Advisors
ATM
Financial planner
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