San Antonio
UT Health San Antonio | Medical Arts & Research Center (MARC)
Overview
UT Health Hill Country provides primary care, orthopedics, physical therapy, radiology and lab services to Boerne and far Northwest San Antonio.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
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This medical center has both good and bad experiences. A few patients have praised the staff and doctors for being caring and knowledgeable. One patient had a great experience with an ENT specialist, who was friendly and helpful. Another patient appreciated the clean environment and quick service. However, there are many negative reviews that highlight issues with communication, lack of professionalism, and incompetence.Some patients have reported being treated poorly by front desk staff, while others have had difficulty getting appointments or receiving test results. A few patients have even reported being treated poorly by doctors, including one who was physically grabbed by an endocrinologist. The hospital's system and bureaucracy can be confusing and frustrating for patients.Despite these issues, the medical center seems to have some redeeming qualities. The location is convenient, and the hospital has a good reputation in some areas. However, it's clear that the quality of care and treatment can vary greatly depending on the individual doctor or staff member.One of the main issues with this medical center is the lack of accountability and transparency. Some patients have reported being lied to or misled by staff, and others have had difficulty getting their issues resolved. The hospital's phone system can be unhelpful and unresponsive, leading to long waits and frustration.In addition, some patients have reported problems with billing and insurance, including surprise charges and difficulty getting refunds. This can be stressful and confusing for patients who are already dealing with health issues.Overall, this medical center has the potential to provide good care, but it's clear that there are some serious issues that need to be addressed. Patients should be cautious when choosing this hospital and should be prepared for a potentially frustrating experience.
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