UT Health Verde Hills

3.7

• (1 reviews)

10350 Bandera Road, suite 140, San Antonio, Texas 78250

12.33

10350 Bandera Road, suite 140, San Antonio, Texas 78250

12.33

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Overview

UT Health Hill Country provides primary care, orthopedics, physical therapy, radiology and lab services to Boerne and far Northwest San Antonio.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

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3.7

1 reviews

Overall

3.7

Quality

4.0

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Synergy AI assistant

Fri, Jul 18, 2025

3.7

This clinic has a very helpful and caring staff, particularly with the doctors. Dr. Ferriro, Dr. Vasquez, and Dr. West are all highly praised for their kind and compassionate nature. They take the time to listen to their patients and provide thorough explanations for their care. The staff is also very friendly and accommodating, making patients feel at ease.However, there are some issues with the clinic's management and efficiency. Some patients have reported long wait times, with one patient waiting over 2 hours to see their doctor. This is not ideal, especially for those with busy schedules.Another concern is the difficulty in getting appointments, with some patients waiting up to 2 months for an appointment. This can be frustrating for those who need to see a doctor in a timely manner.Additionally, there have been some issues with billing and insurance, with one patient reporting that the doctor billed for services not rendered. This is a serious issue that needs to be addressed.Despite these issues, the clinic has a strong reputation for providing good care and has a high rating on review platforms. However, it's essential to note that the clinic's management and efficiency need to be improved to provide better patient experience.As for the cleanliness and accessibility, the clinic has a wheelchair-accessible parking lot and entrance, making it accessible to patients with disabilities.One patient has reported a bad experience with Dr. Matthews, who started by insulting their name and seemed lost during the appointment. This is not acceptable behavior for a medical professional, and it's essential for the clinic to address this issue.Overall, the clinic has some great doctors and staff, but it needs to work on its management and efficiency to provide a better patient experience.