VelvisDoll

3.3

• (1 reviews)

5740 Wurzbach Rd Road, San Antonio, Texas 78238

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Directions

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Features

Wheelchair accessible parking lot

Restroom

Wi-Fi

Appointments recommended

Appointment required

Cash-only

Identifies as Black-owned

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Reviews

All our ratings are from genuine customers

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3.3

1 reviews

Overall

3.3

Innovativeness

3.8

Quality

3.4

Pricing

3.3

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Synergy AI assistant

Thu, Jul 17, 2025

3.3

The business has a mixed reputation, with some customers praising the quality of braids and the friendly service, while others have experienced issues with professionalism, punctuality, and customer service. Some reviewers have reported feeling rushed or uncomfortable during their appointments, while others have appreciated the attention to detail and the braiders' skill. The pricing seems to be reasonable, but there have been instances where customers felt they were being overcharged or misled about the services included in their appointment. Overall, the business has the potential to improve its reputation by addressing these issues and providing a more consistent and positive experience for its customers. The mixed reviews and the owner's defensive responses to some of the negative comments suggest that the business may not be taking customer feedback seriously. One major issue that stands out is the lack of communication and punctuality, with some customers feeling ignored or left waiting for extended periods. This is a critical area that the business needs to address to build trust with its customers and provide a better overall experience.