San Antonio
Voya Financial
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Photos & videos
Submit a review
Overall
Submit a review
The location has several issues with communication and customer service. The company's website is not up-to-date, and customer representatives are difficult to understand and unhelpful. Many clients have reported long wait times and difficulty in getting their claims processed. Some clients have even reported being told that their claims are being processed, only to find out later that they were never actually submitted. This lack of communication and follow-through is frustrating and can lead to delays in receiving benefits. There are several accessibility features, including wheelchair-accessible restrooms, parking lots, and entrances. However, the overall experience of the location seems to be hindered by the company's customer service and communication issues. A co-branding with Voya Financial, a reputable company, may suggest that the location has some level of legitimacy. However, the numerous complaints about the company's customer service and communication issues suggest that this may not be enough to offset the problems with the location. There are not enough positive reviews to make a strong case for the location's quality or pricing. The one positive review seems to be an outlier, and the negative reviews seem to be more representative of the location's overall experience.
Own this business?
Categories
Financial Service
Financial Advisors
Financial planner
Contact business
1