This business has a very good reputation, with most customers praising their professionalism, responsiveness, and excellent work. Their mitigation team is particularly efficient, quickly responding to emergencies and helping to prevent further damage. The technicians are knowledgeable, courteous, and work diligently to restore properties to their original condition. Many customers have been impressed with the level of communication and transparency throughout the process.However, it's worth noting that there is one issue that has been raised by a customer, who had a negative experience with the construction services side of the business. They reported gross mismanagement, poor workmanship, and a lack of professionalism, which resulted in a 17-month nightmare for them. This issue is a significant concern and highlights the need for the business to address these issues and ensure that their construction services meet the same high standards as their mitigation team.