The pet grooming service provided by Wash Shake Wag has received generally positive reviews from customers. However, some have experienced issues with the quality of service, particularly with regards to communication and handling of pets. The prices, on the other hand, have been reported to be very reasonable. The service has also been praised for its innovativeness, particularly in offering self-service dog wash stations and a variety of grooming options. However, some customers have reported that the staff can be unfriendly and unhelpful at times. One major issue that stands out is the problem of customer service, with some customers reporting rude behavior from staff members.The business has been praised for its cleanliness and organization, with customers reporting that the facilities are well-stocked and easy to navigate. The staff has also been commended for their friendliness and professionalism, particularly when it comes to handling anxious or senior pets. However, some customers have reported issues with punctuality, with one customer waiting over three hours for their pet to be groomed.Overall, Wash Shake Wag seems to be a solid option for pet grooming in the San Antonio area, with a focus on innovation and customer satisfaction. However, some customers have reported issues with customer service and communication, which should be addressed by the business in order to improve its overall rating.