San Antonio
World Car Kia South Service
6.13
6.13
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Oil change
Mechanic
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This business location seems to be average in terms of overall quality. The facility is wheelchair accessible, which is a great feature for customers with mobility issues. However, there are some issues with customer service, as evidenced by several negative reviews. One customer reported a frustrating experience with a salesperson who was unprepared and unhelpful. Another customer had a poor experience with a manager who was defensive and dismissive. On the other hand, some customers have reported positive experiences with the staff, particularly with salespeople like Jimmy B and service technicians like Chris and Jose. The business has a wide range of services, including oil changes and tire services, but the pricing is not always transparent. One customer reported being surprised by a large amount of taxes and fees added to the purchase price. Overall, the business has a lot of potential, but it seems to struggle with consistency and customer satisfaction.Some of the positive aspects of this business include:* Wheelchair accessible facilities, including restrooms and parking lot* Wide range of services, including oil changes and tire services* Some staff members, like Jimmy B and Chris and Jose, have been praised for their excellent customer service* The business has a 5-star rating from some customers, indicating that it is capable of providing excellent serviceHowever, there are also some negative aspects of this business, including:* Some customers have reported poor experiences with customer service, including unhelpful salespeople and defensive managers* Pricing is not always transparent, with some customers being surprised by large taxes and fees* There have been issues with theft and security, with one customer reporting that their vehicle was left unlocked and ransacked in the lot.Overall, this business has a lot of potential, but it needs to work on improving customer satisfaction and transparency in its pricing.
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