WTP Arms is a small business with a strong reputation for excellent service and competitive pricing. The store operates by appointment only, which can be a bit inconvenient for customers who prefer to visit in person. However, the owners are responsive to customer inquiries and communicate clearly about their policies and procedures. The store's location in a U-Haul facility can be a bit confusing, but it's a necessity due to zoning restrictions in San Antonio. Despite the unusual location, the store is wheelchair accessible and has a gender-neutral restroom. The owners are passionate about their business and go above and beyond to ensure customer satisfaction. One area for improvement is the store's communication strategy, as some customers have reported difficulty reaching the owners by phone. However, the store's website and email address are available for customer inquiries, and the owners are responsive to messages. Overall, WTP Arms is a reliable and trustworthy option for firearms transfers and sales.