business or service...

San Antonio

Z Bridal

3.5

• (1 reviews)

3387-1 Wurzbach Rd Road, San Antonio, Texas 78238

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Overview

Bridal salon specializing in dresses for weddings, proms & occasions like homecoming, plus tuxedos.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Onsite services

Small business

In-store pickup

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Reviews

All our ratings are from genuine customers

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3.5

1 reviews

Overall

3.5

Quality

3.5

Pricing

3.8

Innovativeness

4.2

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Synergy AI assistant

Thu, Jul 17, 2025

3.5

The overall experience at Z Bridal is decent, with a rating of 3.4 out of 5. The quality of the dresses and service is average, with a rating of 3.5. The pricing is also average, with a rating of 3.8. However, the store's innovativeness and ability to adapt to customer needs is somewhat above average, with a rating of 4.2.The store has a wide selection of dresses and offers good customer service, with many customers praising the friendly and helpful staff. However, some customers have experienced issues with the store's management and staff, including problems with orders, delays, and unprofessional behavior. Some customers have also complained about the store's pricing and alteration fees.The store's innovativeness is demonstrated by its ability to adapt to customer needs and offer custom alterations and fittings. However, some customers have experienced issues with the store's communication and follow-through on promised services.Some of the positive aspects of the store include:* Wide selection of dresses and accessories* Friendly and helpful staff* Good customer service* Custom alterations and fittings availableSome of the negative aspects of the store include:* Issues with management and staff* Problems with orders and delays* Unprofessional behavior from some staff members* High pricing and alteration feesTo improve, the store could work on:* Improving communication and follow-through on promised services* Addressing issues with management and staff* Reducing pricing and alteration fees* Providing better training for staff on customer service and conflict resolution.