The business has a good overall rating, but it seems that there is some variation in the quality of service provided by the technicians. Some customers have reported excellent service, while others have experienced issues with communication and workmanship. The pricing seems to be reasonable, with some customers reporting that they were charged for services that were not necessary. The business appears to be innovative in its approach to HVAC services, with a focus on providing quick and efficient solutions to customers. However, some customers have reported that the business prioritizes making a profit over providing good service. One notable issue is that the business has a history of overcharging customers for services, including charging for after-hours fees and administrative fees that some customers feel are excessive. It's also worth noting that some customers have reported having to wait for extended periods of time for their technicians to arrive, which can be frustrating. Overall, the business has its strengths and weaknesses, and it's essential to weigh these factors before making a decision.