The business has a good reputation with most customers, with a high overall score of 4.3 out of 5. The quality of service is also high, with most customers praising the professionalism and care taken by the movers. However, there is one customer complaint about the quality of service, which brings the average down slightly.The pricing is very reasonable, with most customers praising the affordability of the services. However, there is one customer complaint about being overcharged.The innovativeness of the business is good, with some customers praising the use of technology and innovative solutions to make the moving process easier.The main issue with the business is that some customers have reported damaged or missing items, with one customer even claiming that the movers tried to blame the customer for the damage. However, this is not a widespread issue and most customers have had a positive experience.Overall, the business seems to be reliable and efficient, with most customers praising the professionalism and care taken by the movers. However, there is a need for better communication and follow-up to prevent issues with damaged or missing items.