Timberwood Park, San Antonio
AMEDD Record Processing Center
11.91
11.91
Overview
We hold permanent records created by federal agencies and courts in the following states: Alabama Georgia Mississippi South Carolina Florida Kentucky North Carolina Tennessee Highlights from Our Holdings Hours and Address Enlarge View enlarged map Directions Address 5780 Jonesboro Road Morrow, Georgia 30260 Phone: 770-968-2100 Fax:
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Overall
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The location, situated at Building 3370, Nacogdoches Rd Road, Suite 116, San Antonio City, appears to be struggling with providing satisfactory services. The overall rating is quite low, indicating a significant room for improvement. It's surprising that the location is not wheelchair accessible in all aspects, despite having a wheelchair accessible parking lot and entrance.Unfortunately, there are numerous complaints from clients regarding the horrible service they have received. Many have reported waiting for months or even years to obtain their medical records, only to be met with unhelpful and unresponsive staff. Some have expressed frustration with the lack of communication and accountability.One of the major issues that seems to be a problem is the inability to get through to a live person on the phone. Many clients have reported being stuck in a loop of pre-recorded messages and automated responses, which makes it difficult to resolve their issues.The location's attempt to contact clients via email has also been met with criticism, with some clients feeling that the responses are too robotic and unhelpful.Given the numerous complaints and the overall low rating, it seems that the location needs to make significant improvements in order to provide better services to its clients.One thing that the location does have going for it is its co-branding with the AMEDD Record Processing Center, which might indicate a level of expertise in handling military archives. However, this does not seem to be translating to satisfactory service for clients.The location's web link, https://www.archives.gov/personnel-records-center/address-list#army, seems to be a useful resource for clients, but it does not appear to be enough to make up for the poor service.Overall, it seems that the location needs to focus on improving its communication and responsiveness to clients in order to provide better services.
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Categories
Financial Service
Bookkeepers
Military archive
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