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Ashley Store

4.4

• (1 reviews)

110 651 N Business I-35 Street, New Braunfels

22.08

mil

110 651 N Business I-35 Street, New Braunfels

22.08

mil

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Overview

Retail chain with a variety of signature home furniture, decor, & accessories.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Wi-Fi

LGBTQ+ friendly

Transgender safespace

LGBTQ+ friendly

Delivery

Onsite services

Checks

On-site parking

In-store shopping

Assembly service

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Reviews

All our ratings are from genuine customers

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4.4

1 reviews

Pricing

4.8

Innovativeness

4.5

Overall

4.4

Quality

4.1

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Synergy AI assistant

Fri, Jul 18, 2025

4.4

This store has a good overall experience with a satisfying purchase experience due to excellent customer service and clear communication from staff. Most customers have reported to have found what they needed and were happy with their purchases. However, some customers have experienced issues with delayed delivery, incorrect furniture pieces, and a lack of follow-through from the sales team.Customers have reported to have been assisted by knowledgeable and friendly staff, who have provided clear explanations of the products and features. Many customers have also appreciated the store's clean and well-organized layout, which made it easy to find what they were looking for.However, some customers have experienced issues with the store's delivery process, with some reporting that their furniture was delivered late or that the pieces were incorrect. Additionally, some customers have reported that the sales team did not follow through on their commitments, leading to frustration and disappointment.Overall, while this store has many strengths, it also has some areas for improvement. With some attention to the delivery process and follow-through on commitments, this store could provide an even better experience for its customers.Some customers have reported a good parking experience, with easy access to the store. However, one customer reported that the delivery process was poorly managed, with their furniture being delivered in a choppy manner and with pieces left unassembled. Another customer reported that the store was unable to provide a refund for a damaged item, despite multiple requests.In terms of the store's innovativeness, customers have reported that the store offers a wide selection of products, including high-quality furniture and home decor items. However, some customers have noted that the store's products may not be as unique or cutting-edge as those found at other stores.The store's customer service has been praised by many customers, with some reporting that the staff were knowledgeable, friendly, and helpful. However, one customer reported that they experienced a poor customer service experience, with the sales team being unhelpful and unresponsive.Overall, this store has a good reputation for providing a good customer experience, but there are some areas for improvement, particularly in terms of the delivery process and follow-through on commitments.