Timberwood Park, San Antonio
Bulverde Master Lube
2.64
2.64
Overview
Bulverde Master Lube in 28952 US-281, Bulverde, TX 78163
Features
Restroom
Wheelchair accessible restroom
Wheelchair accessible entrance
Wheelchair accessible parking lot
Oil change
Credit cards
Mechanic
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Quality
Overall
Pricing
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The location on US-281 Street in Bulverde City has a mixed reputation. On one hand, many customers praise the shop for its friendly and prompt service, fair pricing, and willingness to go above and beyond to meet customers' needs. They appreciate the bilingual staff and the shop's ability to accommodate their busy schedules. Some customers have been visiting the shop for years and have referred their friends and associates.On the other hand, some customers have had negative experiences, citing poor professionalism, overcharging, and lack of accountability. One customer reported being told to leave a loose tire and rim until the next day, while another was charged more than $5,500 for repairs that didn't fix the issue. Some customers have also complained about mistakes, such as incorrect VIN numbers on paperwork, which caused them inconvenience and extra costs.The shop's professionalism has been called into question, with some customers describing the staff as rude and unhelpful. The shop's management has also been criticized for not having procedures in place to prevent mistakes and for not taking responsibility for their errors.Despite these issues, the shop has a relatively high overall rating of 4.0, which suggests that many customers have had positive experiences. However, the inconsistent quality of service and the shop's failure to address customer complaints raise concerns about its reliability. One issue that stands out is the shop's professionalism, or lack thereof. Many customers have reported being treated poorly or rudely by the staff, which can make for a negative experience. This issue needs to be addressed in order to improve customer satisfaction and maintain a positive reputation.
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Categories
Automotive & Boat Service
Tire shop
Tire Sales
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