Timberwood Park, San Antonio
CHRISTUS Trinity Clinic
21.14
21.14
Overview
Imperial Calcasieu Surgical Center is an outpatient ambulatory surgery center in Lake Charles, Louisiana.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Restroom
Appointments recommended
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Overall
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This location has been visited by many patients who shared their experiences. While some were very satisfied with the care they received, others had issues with the staff and their behavior. One of the main complaints was the difficulty in getting through to a live person on the phone, with some patients waiting for extended periods or being hung up on. This issue is highlighted by multiple reviews mentioning the problem. It is clear that the doctors and nurses are the most redeeming quality of this location, with many patients praising their kindness, thoroughness, and expertise. However, the office staff seems to be a major point of contention, with some patients describing them as rude, unprofessional, and unwilling to answer the phone. One issue that has been raised multiple times is the difficulty in getting appointments and follow-up care. Some patients felt that they were left to manage their own care without adequate guidance or support from the staff. Despite the challenges, there are some positives to note. The location is clean, and the front office staff is friendly and welcoming. Some patients have also praised the receptionists, who they felt were caring and empathetic. Overall, this location seems to be struggling with communication and customer service issues, but it also has a dedicated team of medical professionals who are genuinely invested in their patients' care.
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Medical Service
Medical clinic
Hospitals
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