Timberwood Park, San Antonio
Comptroller of Public Accounts
11.63
11.63
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Quality
Overall
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This location provides services in compliance with government regulations, which guarantees a certain level of quality and professionalism. A wheelchair-accessible parking lot and entrance ensure that people with disabilities can access the location without any difficulties. The staff's professionalism and expertise, as demonstrated by Robert Naley, Esther Cueva, and other employees, make a great impression on visitors. However, there are some issues that prevent this location from receiving higher scores.Firstly, the location has inconsistent working hours, with some days closed or open only for a limited time. This may cause inconvenience for people who need to visit the location but are unable to do so during the specified hours.Another issue is the outdated information displayed on their website and map, which may confuse visitors. Some customers have reported difficulty in finding the location due to this issue.Some customers have also reported unprofessional behavior from certain staff members, which detracts from the overall experience. A former customer even went as far as filing a complaint with the BCSO and OIG for alleged misconduct.On the other hand, many customers have expressed gratitude for the helpful and courteous staff, particularly those who have gone out of their way to assist them. A wheelchair-accessible entrance and parking lot demonstrate the location's commitment to accessibility.Given the mixed experience, this location receives a score of 4.0. However, if the working hours were made more consistent and the staff were more professional, this location would likely receive a higher score.
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Hours
Closed
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Friday
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Categories
Community & Government
Government Service
State government office
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