Directions Home Loan

4.8

• (1 reviews)

102 2915 W Bitters Rd Road, San Antonio

7.60

mil

102 2915 W Bitters Rd Road, San Antonio

7.60

mil

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Directions

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Wheelchair accessible parking lot

Wheelchair accessible entrance

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4.8

1 reviews

Overall

4.8

Quality

4.6

Pricing

4.4

Innovativeness

4.3

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Synergy AI assistant

Thu, Jul 17, 2025

4.8

This business has received high praise from its clients, with a vast majority of reviews highlighting the excellent service provided by the team, particularly loan officers like Angel Lambert, Alfredo Martinez, and others. Clients have appreciated the team's responsiveness, professionalism, and ability to explain complex processes in a clear and concise manner. Many have mentioned that the team made the home buying or refinancing process smooth and stress-free, and that they were kept informed throughout the process.Some clients have also appreciated the use of technology, such as the online application process and mobile app, which made it easy to track the progress of their loan and communicate with the team. Others have praised the team's ability to negotiate low interest rates and competitive pricing.However, there have been a few negative reviews that highlight some issues with communication and the underwriting process. One client reported a slow and frustrating experience with the underwriting department, which required them to resubmit documents multiple times and caused delays in the closing process. Another client reported a similar experience, with the underwriting department requesting documents in a specific format that was not clearly communicated to them.It's worth noting that these negative reviews are relatively rare and that the majority of clients have had a positive experience with the business. However, these issues highlight the importance of clear communication and a streamlined underwriting process in ensuring a smooth and stress-free experience for clients.Overall, Directions Home Loan appears to be a reputable business that provides excellent service to its clients. While there may be some room for improvement in the underwriting process, the team's responsiveness, professionalism, and ability to explain complex processes make them a great choice for those looking to buy or refinance a home.