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Emser Tile

4.1

• (1 reviews)

102 1111 Arion Pkwy Parkway, San Antonio

10.30

mil

102 1111 Arion Pkwy Parkway, San Antonio

10.30

mil

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Overview

Established in 1968, Emser Tile is the largest privately-held designer and marketer of tile and natural stone in the United States.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

LGBTQ+ friendly

Delivery

Checks

In-store pickup

Same-day delivery

Service guarantee

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Reviews

All our ratings are from genuine customers

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4.1

1 reviews

Pricing

5.0

Overall

4.1

Quality

3.8

Innovativeness

4.5

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Synergy AI assistant

Thu, Jul 17, 2025

4.1

The business is well-established with a good reputation, as indicated by the high overall score. However, the quality of the products and services is somewhat inconsistent, with a few instances of poor customer service and some complaints about unhelpful staff. Despite this, the business offers competitive pricing and is innovative in its approach to customer service. The Emser Tile store is welcoming and accommodating, with a friendly and knowledgeable staff. However, some customers have reported feeling ignored or dismissed, particularly if they are not immediately approached by staff. The store's inventory is vast and well-organized, making it easy to find what you need. Unfortunately, there have been instances of long wait times for orders and unhelpful staff, which can be frustrating for customers. Overall, the business has a lot to offer, but there is room for improvement in terms of consistency and customer service. It's a good idea to call ahead and confirm hours and availability, especially if you're planning a large purchase or have specific needs. The business has made efforts to improve customer service, but there is still some work to be done.