This business location has a great reputation among customers. Pet owners praise the kindness and professionalism of the staff, particularly Erica, who is highly skilled and knowledgeable about pet care. The facility is clean and welcoming, with a comfortable atmosphere that puts pets at ease. The team is patient and understanding, making them ideal for handling anxious or skittish pets. Customers appreciate the personalized attention and care that their pets receive, and many have formed strong bonds with the staff.Some customers have had excellent experiences with the self-serve option, finding it convenient and helpful. The business also offers helpful advice and recommendations for pet care, going above and beyond to ensure the well-being of their clients' pets. However, one customer had a negative experience due to the noise and chaos of the dryers, and the business should consider improving the layout to separate the crates from the grooming area to reduce stress on the animals.Overall, Erta's Pet Grooming is a top-rated business that offers exceptional service, high-quality care, and a commitment to customer satisfaction.