Timberwood Park, San Antonio
Frost Bank
6.73
6.73
Overview
Browse all Frost Bank locations in TX for your personal and business banking, investments and insurance needs.
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
Drive-through
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Overall
Innovativeness
Quality
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This Frost Bank location is well-established, with a high overall rating from customers. The staff is highly praised for their quality service, being patient, friendly, and helpful in resolving issues. The bank's pricing is considered fair, with no notable complaints. However, there is a noticeable lack of innovative services, with most feedback focused on the standard banking experience. One issue is the limited working hours, with the bank opening at 9 am, which may not be convenient for everyone.Reviewers have consistently praised the staff for their excellent customer service, with many mentioning specific employees who have gone above and beyond to assist them. The bank's accessibility features, such as the wheelchair-accessible parking lot and entrance, are also appreciated. The drive-through service is convenient, but some reviewers have noted that it can be slow during peak hours.Despite the positive feedback, there is one negative review from a customer who was frustrated with the Brinks armored car being present at the ATM drive-thru during peak hours, causing congestion. However, this issue is not a recurring theme and does not seem to be a major concern for most customers.Overall, this Frost Bank location appears to be a reliable and convenient choice for banking needs, with a strong focus on customer service and accessibility. However, it may not be the most innovative or forward-thinking bank, and its limited working hours may be a drawback for some.
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Hours
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Categories
Financial Service
Banks
Financial Advisors
ATM
Bank
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