This business provides excellent services for customers looking to clean their carpets and upholstery. The company has a reputation for being reliable and efficient, with many customers praising the professionalism and courtesy of their technicians. The use of natural, non-toxic cleaning agents is a definite plus for customers who prioritize their health and the environment. The business offers a range of services, including area rug cleaning, general carpet cleaning, and pet stain and odor removal, making it a one-stop shop for all carpet and upholstery cleaning needs.However, there have been some issues with responsiveness and punctuality, with a few customers experiencing difficulties in getting in touch with the company or having their appointments rescheduled. It is worth noting that these issues are relatively rare and do not seem to be a widespread problem.One major issue that stands out is the problem with scheduling and follow-up appointments. Some customers have reported that the company failed to show up for scheduled appointments, or that they did not return calls in a timely manner. This can be frustrating and inconvenient for customers who are counting on the company to provide a service.