Timberwood Park, San Antonio
GTX Insurance Partners LLC
7.56
7.56
Overview
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Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
Gender-neutral restroom
Identifies as Latino-owned
Identifies as Latino-owned
Online appointments
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Overall
Pricing
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This business has a strong reputation, with a rating of 4.8 out of 5 stars based on 15 reviews. The owner, Greg Garcia, is mentioned by multiple reviewers as being knowledgeable, helpful, and responsive. The business has a wide range of insurance options, including life, home, and car insurance, and is willing to work with clients to find the best coverage for their needs.Reviewers have praised the business for its excellent customer service, with one reviewer noting that Greg goes above and beyond to help clients, including answering phone calls on weekends and getting deals done in a crunch. Another reviewer appreciated the business's willingness to shop around for the best policy for their needs.However, one reviewer was unhappy with the business's handling of their policy, feeling that they were misled about the potential for discounts and that the business did not take responsibility for the issue. The owner responded to the reviewer's concerns, apologizing for any inconvenience and explaining the reasons for the rate increase.Overall, this business appears to have a strong commitment to customer service and a willingness to work with clients to find the best insurance solutions for their needs.One potential issue that arises from the reviewer's feedback is the communication and transparency around policy rates and discounts. While the business may have policies in place to notify clients of rate changes, it appears that in this instance, the client was not adequately informed about the potential for rate increases. This highlights the importance of clear and transparent communication with clients, particularly when it comes to sensitive financial information.The business's features, such as its wheelchair-accessible parking lot and entrance, and its online appointment system, demonstrate a commitment to accessibility and convenience. However, the lack of clear information about its working hours on weekends may be a potential issue for clients who need to contact the business outside of standard business hours.Overall, this business appears to be a reputable and customer-focused operation, with a strong commitment to finding the best insurance solutions for its clients. However, it may benefit from improving its communication and transparency around policy rates and discounts.
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Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
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Saturday
Categories
Automotive & Boat Service
Financial Service
Car Insurance
Life Insurance
Home Insurance
Renter's insurance agency
Auto insurance agency
Insurance broker
Home insurance agency
Motorcycle insurance agency
Insurance agency
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