Hertz

2.4

• (1 reviews)

442 McCarty Rd Road, San Antonio

11.90

442 McCarty Rd Road, San Antonio

11.90

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Overview

In airports around the world and rental car locations near you, get a great selection and price on rental cars, vans and trucks. Click to reserve your vehicle today

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

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2.4

1 reviews

Quality

2.2

Overall

2.4

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Synergy AI assistant

Fri, Jul 18, 2025

2.4

This business location, Hertz Car Rental, has a mixed reputation. The overall experience is mediocre, with many customers expressing disappointment and frustration. The quality of service is also a concern, with several customers reporting difficulties in getting assistance, incorrect or unavailable vehicles, and poor communication.The location is wheelchair accessible, which is a positive feature. However, the customer service is a major issue, with many customers feeling disrespected and disregarded. The business seems to struggle with following through on commitments and honoring reservations. There have been instances of vehicles being unavailable or not as requested, and customers being left to deal with the consequences. In some cases, customers have been harassed or ignored by staff.The business seems to be owned by Hertz, a well-established car rental company, which might suggest that they have some standards to uphold. However, it appears that this location is not meeting those standards.One notable issue is the lack of effective communication and follow-through with customers. This has led to a lot of inconvenience and frustration for those who have used the service.Overall, while there may be some good qualities to this business, the numerous complaints and issues suggest that it falls short in many areas.