This clothing store, Indochino, has its strengths and weaknesses. The store's on-site parking and wheelchair accessibility make it easy for customers to get around. The sales staff is friendly, and the made-to-measure process is enjoyable. However, the store's customer service can be inconsistent, with some customers reporting difficulty in getting their measurements taken and others experiencing delays in receiving their custom suits. One customer had a particularly bad experience, waiting over an hour for their appointment and being ignored by the tailor. Despite this, the store's quality of suits can be excellent, and customers appreciate the customization options. However, the price of suits can be high, with one customer feeling that it was not worth the hassle of visiting the store. The store's website and phone system can also be unhelpful, with one customer trying to check on the status of their order but being ignored. The store's hours of operation are convenient, with extended hours on weekdays. However, the store's labeling on the wall can make it difficult for customers to find their location. The overall experience at Indochino can be inconsistent, but the store's quality of suits and customization options make it a good choice for customers looking for a bespoke suit. The biggest issue for some customers is the lack of clear communication and follow-up from the store's staff, which can lead to frustration and disappointment.