The experience at Informed Roofing & Restoration was positive, with most customers expressing satisfaction with the quality of work and the professionalism of the staff. Many customers appreciated the company's ability to navigate the insurance claims process and communicate effectively throughout the project. The majority of customers also reported a high level of satisfaction with the pricing, with some even mentioning that it was competitive and fair.Some customers mentioned that the company's identification as a veteran-owned business was a plus, suggesting that the company's commitment to serving the community is genuine. However, one issue that was mentioned by a few customers was the lack of immediate response to their initial inquiry, which led to some frustration.