This location has a good overall rating, but it may have some room for improvement in terms of quality of service. The staff seems to be very friendly and welcoming, which is a positive aspect. However, there have been some issues with the quality of work, such as pets coming back with cuts or being treated poorly. The pricing is very reasonable, which is a major plus. The innovativeness of the location is also noteworthy, as they offer a range of services, including self-service dog wash and canine massage therapy.Some of the positive reviews mention the staff's friendliness and professionalism, with one reviewer even mentioning that they have been going to this location for years and have always had a great experience. The staff seems to be very accommodating and willing to work with pets that may have anxiety or other issues.On the other hand, some of the negative reviews mention issues with the quality of work, such as pets coming back with cuts or being treated poorly. One reviewer even mentioned that their pet was muzzled and that they felt uncomfortable with the staff's behavior. There have also been some issues with communication, with some reviewers feeling that the staff was not responsive or accommodating.Overall, this location seems to have some positives and negatives, and it may be worth considering the specific services and staff when deciding whether to use this location.The location has a few issues, such as the smell of cigarette smoke outside the building, which is a concern for some reviewers. The staff's behavior has also been a point of contention, with some reviewers feeling that they were not treated with respect or professionalism.It's worth noting that the location seems to have a good reputation overall, with many reviewers praising the staff and the services. However, there are some areas for improvement, and it may be worth considering these issues when deciding whether to use this location.