The business has a decent overall score, but it has some significant issues. The quality of service seems to be a major concern, with customers complaining about poor workmanship and lack of attention to detail. On the other hand, the pricing is reasonable and competitive. The business has a few innovative features, such as being veteran-owned and having a wheelchair-accessible parking lot, but it needs to improve in this area to match its competitors. It's worth noting that the business has a history of ignoring customer complaints and issues, as evident from the feedback provided. The owner's response to one of the complaints about drivers being horrible seems to be a standard template, and the fact that he ignores customer concerns and prefers to communicate through text is not ideal. The business also seems to have a problem with drivers who are reckless and inconsiderate on the road.Overall, this business needs to improve its quality of service and customer communication to compete in the market. With some effort, it could become a top-rated business in its category.