Timberwood Park, San Antonio
New Braunfels Utilities Lab
22.29
22.29
Overview
New Braunfels Utilities provides excellent electricity, water, and sewer services. We cherish the relationship we have with our community.
Features
Wheelchair accessible parking lot
Submit a review
Overall
Submit a review
I visited this water heater repair location, located in Building 1922 on Kuehler Ave in New Braunfels City. The place is easily accessible by car, with a wheelchair-accessible parking lot available. However, my experience with the company was disappointing. I found the staff to be unprofessional, with one worker, Tony Castillo, being particularly harassing and uncooperative. He seemed to be under the influence of something, and his behavior was completely unacceptable. When I brought this to the attention of the company, they seemed unconcerned and unhelpful.The working hours of the location are quite convenient, being open every day from 7:30 am to 4 pm. However, the fact that the company seems to be more interested in raising rates than providing good service is a major issue. One of the clients reported a significant increase in their water bill, from $50 to over $200, without any explanation. This kind of behavior is not only unacceptable but also potentially deceptive.The company's co-branding with the New Braunfels Utilities Lab suggests that they have a connection to the local water services, which is a bit worrying. It would be better if they focused on providing good service rather than relying on their connections to push through rate hikes.Overall, I would not recommend this location to anyone, especially considering the issues with unprofessional staff and potentially deceptive rate increases.
Own this business?
Hours
Open Now
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Categories
Home & Daily Service
Water Heater Repair
Water utility company
Contact business
1