Timberwood Park, San Antonio
PetSmart
1578.81
1578.81
Overview
Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).
Features
NFC mobile payments
Paid street parking
Wi-Fi
Onsite services
Credit cards
Wheelchair accessible parking lot
In-store shopping
Wheelchair accessible entrance
In-store pickup
Quick visit
Curbside pickup
Same-day delivery
Debit cards
Delivery
Photos & videos
Submit a review
Overall
Quality
Pricing
Innovativeness
Submit a review
The overall experience at this PetSmart location is average. The staff is friendly and helpful, and the store is well-organized. However, there are some issues with the quality of service, particularly with the grooming department. Some customers have reported receiving subpar care for their pets, including uneven haircuts and injuries. The prices at this location are reasonable, and the selection of pet food and supplies is extensive. However, some customers have reported difficulty finding what they need due to stock issues. The innovativeness of the store's services and offerings is somewhat lacking, with some customers expressing disappointment with the lack of new and interesting products.One major issue that has been consistently reported by customers is the quality of the grooming services. Several customers have reported receiving subpar care for their pets, including uneven haircuts and injuries. This has led to a loss of trust in the grooming department and has resulted in some customers taking their pets elsewhere. Despite this, the store's staff is generally friendly and helpful, and the store is well-organized and easy to navigate.The prices at this location are reasonable, and the selection of pet food and supplies is extensive. Customers have reported being able to find everything they need for their pets, from food and toys to grooming supplies and medication. However, some customers have reported difficulty finding what they need due to stock issues. This can be frustrating for customers who are looking for specific products, and it may be worth calling ahead to confirm availability.The innovativeness of the store's services and offerings is somewhat lacking, with some customers expressing disappointment with the lack of new and interesting products. While the store does offer some services, such as grooming and pet training, these are not particularly innovative or unique. The store could benefit from offering more unique and interesting services and products to set it apart from other pet stores in the area.Overall, the experience at this PetSmart location is average. While there are some issues with the quality of service and the selection of products, the staff is friendly and helpful, and the store is well-organized. With some improvements to the grooming department and the addition of more unique and interesting services and products, this store could become a top choice for pet owners in the area.
Own this business?
Hours
Closed
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Wednesday
Categories
Shopping
Pet Food Shops
Pet supply store
Contact business
1