The location is a well-established business with a good reputation, as indicated by the high overall score. The quality of service is also relatively high, with many customers praising the work of the stylists. However, there are some issues with wait times and staff communication, which may have contributed to the lower quality score. The pricing is competitive, and the business has made an effort to innovate with its services and amenities, such as on-site parking and a welcoming atmosphere. However, there have been some complaints about the communication between staff and the lack of follow-through on appointments. It's worth noting that some customers have reported poor experiences with specific stylists, such as Judith, who has been criticized for cutting too much hair and not listening to clients' requests. Despite these issues, the business has a strong track record of customer satisfaction, with many customers praising the work of specific stylists, such as Josie and Rebecca. Overall, the business is a good option for those looking for a haircut or other beauty services, but may want to approach with caution and ask specific questions about the stylist and services before booking an appointment. The location is wheelchair accessible, and the business has a variety of payment options, including debit cards, credit cards, and checks. The working hours are consistent, with the business open from 9am to 7pm, Monday through Friday, and 9am to 6pm on Saturday. The business also has a strong online presence, with many customers praising the helpfulness of the staff and the quality of the services. However, there have been some issues with the business's communication, including a complaint about a stylist who seemed "rude and dismissive" to a 13-year-old client. Overall, the business is a good option for those looking for a haircut or other beauty services, but may want to approach with caution and ask specific questions about the stylist and services before booking an appointment.