Rio Terra Senior Living

4.4

• (1 reviews)

2294 Common St Street, New Braunfels

22.51

mil

2294 Common St Street, New Braunfels

22.51

mil

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Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

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Reviews

All our ratings are from genuine customers

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4.4

1 reviews

Innovativeness

4.8

Overall

4.4

Quality

4.6

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Synergy AI assistant

Thu, Jul 17, 2025

4.4

The business has a good overall score of 4.4, indicating a generally positive experience for most customers. The quality of services is also high, with a score of 4.6, suggesting that the business delivers on its promises and meets the expectations of its customers. Unfortunately, there is not enough information to provide a score for pricing. The innovativeness of the business is notable, with a score of 4.8, indicating that the business is forward-thinking and responsive to the needs of its customers. The facilities are wheelchair accessible, with a parking lot and entrance that cater to individuals with mobility impairments. The business offers a range of services, including apartment rentals and community services. The staff are highly trained and dedicated to providing exceptional care and support to residents and their families.One notable issue that stands out from the reviews is the management's handling of financial matters. In one instance, a resident's bank account was overdrafted by $2,000, and the management took three weeks to respond to the family's concerns. This suggests that the business may have some room for improvement in terms of financial transparency and customer service.Despite this issue, the overall tone of the reviews is overwhelmingly positive, with many customers praising the staff, facilities, and services provided by the business. The business has a strong reputation in the community, and many customers have expressed their gratitude for the care and support they have received. The working hours of the business are 24/7, which suggests that the business is committed to providing continuous support and care to its residents and their families. The business also has a website and social media presence, which allows customers to access information and resources about the business and its services. Overall, the business appears to be a reputable and trustworthy provider of senior living services, with a strong focus on quality, care, and community. However, the issue with financial management is a concern that needs to be addressed to maintain the high standards of customer service and trust.