The business has a high rating from clients. Most of the feedback is positive, with many clients expressing gratitude and appreciation for the care and support they received from the midwives, particularly Nikki. Clients praise the midwives' kindness, compassion, and expertise, and many feel empowered and confident in their decision to give birth at the birth center. Some clients mention that they felt seen and heard, and that the midwives took the time to answer their questions and address their concerns.However, there is one negative review that stands out. The client had a similar experience to Jessica E, who posted a 2-star review a year ago. The client mentions that their birth plan was ignored, and they felt that the midwives were not taking their concerns seriously. They also mention that they were told "nobody is keeping you here" when they expressed their desire to transfer to the hospital. This experience is concerning, and it suggests that the business may need to work on improving their communication and customer service skills.Despite this negative review, the overall rating of the business is still very high. The clients who have given birth at the birth center have had a overwhelmingly positive experience, and many have returned for subsequent pregnancies. The business has a strong reputation for providing high-quality care and support, and many clients feel grateful to have had the opportunity to give birth at the birth center.It's worth noting that the business has a strong commitment to providing inclusive and welcoming care. They identify as Black-owned and LGBTQ+ friendly, and many clients mention that they felt seen and heard as a result of this commitment. The business also has a strong focus on providing education and support to clients, and many clients mention that they felt empowered and confident in their decision to give birth at the birth center.Overall, the business has a strong reputation for providing high-quality care and support, and many clients feel grateful to have had the opportunity to give birth at the birth center. However, there is room for improvement in terms of communication and customer service, particularly in situations where clients may need additional support or guidance.