The bank is located in a convenient spot, Building 501 on Landa St Street in New Braunfels City. The address is easy to find, and the bank is wheelchair accessible, which is a great feature for customers with mobility issues. There is a wheelchair accessible parking lot and entrance, making it easy to get in and out of the bank. The bank also offers drive-through service options, which is a great convenience for customers who are short on time.The bank has received high ratings from customers, with most giving it a 5-star review. Customers have praised the friendly and helpful staff, who make a great team, including Mindy, Alex, and Russell. They have been described as well-equipped to help navigate complex financial moves in the current economic climate. Customers have also appreciated the bank's ease of use, with no long phone menus or complicated processes.One customer did have a negative experience, giving the bank a 1-star review. They described it as the "worst bank ever." However, this is a rare exception, and most customers have had a positive experience at the bank.Overall, the bank seems to offer good quality service and competitive pricing. The staff are friendly and helpful, and the bank's features, such as wheelchair accessibility and drive-through service, make it convenient for customers.