The business has received mostly negative reviews from customers. The wait times have been a major issue, with many customers reporting waiting for an hour or more beyond their scheduled appointment times. Some customers have also reported being treated rudely by the staff, while others have experienced technical issues with their procedures. The billing department has also been criticized for being incompetent and not collecting the correct co-pay. However, some customers have reported having good experiences with certain staff members, such as Karin who operates the 3D imaging equipment. The business has also been praised for its efficiency and friendly staff, but these positive experiences seem to be the exception rather than the rule. Overall, the business has a lot of room for improvement in terms of customer service and efficiency. The issue with wait times and staff behavior needs to be addressed as soon as possible.