This pet resort has a diverse range of amenities and services, including on-site parking, wheelchair accessibility, and LGBTQ+ friendly environment. The staff is welcoming and caring, with a clear passion for animal welfare. However, the quality of care seems to be inconsistent, with some reviewers reporting neglect and abuse of their pets. The prices are generally reasonable, but some reviewers have had issues with communication and follow-up after dropping off their pets.The facility has a rustic charm, but some reviewers have noted that it may not be the most modern or up-to-date. The training services are provided by knowledgeable and experienced staff, but some reviewers have had issues with the effectiveness of the training methods. The groomers are top-notch, and the prices are competitive.One major issue that stands out is the lack of transparency and accountability from the management team. Several reviewers have reported incidents of neglect, abuse, and poor communication, and the management team has responded with dismissive and defensive comments. This lack of accountability and transparency is a major concern for pet owners who trust their pets to this facility.Overall, while this pet resort has some positive aspects, the inconsistent quality of care and lack of transparency and accountability make it a facility that pet owners should approach with caution.