Timberwood Park, San Antonio
TSOAG The San Antonio Orthopaedic Group
5.59
5.59
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Pricing
Overall
Quality
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The Medical Center is located in a convenient spot along U.S. Hwy 281 N Street in San Antonio. The orthopedic specialists, part of the TSOAG The San Antonio Orthopaedic Group, provide expert care. The facilities are well-equipped, with wheelchair-accessible restrooms, parking, and entrances. However, some issues arise from poor communication and long wait times. One of the clients had to wait 23 hours for a call back from a nurse, despite mentioning it was urgent. Another client experienced being put on hold multiple times and had a bad experience with the receptionist. Despite these issues, many clients have had positive experiences, praising the professionalism, dedication, and excellent service. It's worth noting that not all clients have had difficulty reaching the doctors or staff, and some have had issues scheduling appointments.The third-party rating of 3.5 reflects a mix of positive and negative experiences. With 8 five-star reviews and 1 four-star review, many clients are satisfied with the care they receive. However, 5 one-star reviews highlight the need for improvement in communication and customer service.Overall, while the Medical Center has its strengths, it also has areas where it falls short. The quality of care is generally good, but the responsiveness to client needs could be better. Pricing seems to be in line with other medical centers, but some clients have expressed frustration with the costs of procedures.It's worth mentioning that the negative reviews often seem to stem from a lack of communication and responsiveness to client needs, rather than a lack of quality care. The staff and doctors seem to be well-trained and dedicated, but there may be issues with management and workflow that need to be addressed.
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Medical Service
Medical Centers
Orthopedic clinic
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