Timberwood Park, San Antonio
University Health Women's & Children's Hospital
14.64
14.64
Overview
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Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
Wheelchair accessible restroom
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Overall
Quality
Pricing
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The business location is a hospital, and its overall score is 3.8 out of 5. The quality of care is good, with a score of 3.5 out of 5. The pricing is moderate, with a score of 4.2 out of 5. However, there is not enough information to determine the innovativeness of the hospital.The hospital has both positive and negative reviews from patients and families. Some reviewers praise the hospital's staff, particularly the nurses, for being kind, attentive, and compassionate. They also appreciate the hospital's facilities, including the cleanliness and security. However, others express frustration with the long wait times, lack of communication, and poor customer service.One of the main issues with the hospital is the wait times. Many reviewers mention waiting for several hours to see a doctor or receive treatment. Some even had to wait overnight in the waiting room or in a triage room. This lack of efficiency is concerning, especially for patients who are in pain or have severe conditions.Another issue is the lack of communication between staff and patients. Some reviewers mention not being kept informed about their treatment or being told that they would be seen at a certain time, only to wait even longer. This lack of transparency and communication can be frustrating and stressful for patients and their families.The hospital's staff, on the other hand, receives praise for being kind, compassionate, and attentive. Some reviewers mention specific nurses and doctors who went above and beyond to provide excellent care. However, others express frustration with the staff's demeanor, citing instances where they seemed disinterested or even miserable.The hospital's facilities are generally well-maintained, with clean and secure environments. Some reviewers mention the hospital's new building and the efforts to create a welcoming and comfortable space for patients and families.Overall, the hospital has some areas for improvement, particularly in terms of wait times and communication. However, it also has a strong team of staff who are dedicated to providing excellent care. With some tweaks to its processes and communication, the hospital could potentially become a top-rated facility in the area.
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Categories
Medical Service
Hospital
Children's hospital
Hospitals
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