The business has received numerous positive reviews from clients, praising the staff's kindness, professionalism, and willingness to address concerns. Several clients have mentioned Johnny, a vet tech, as being particularly helpful and knowledgeable. Many reviewers have noted that the staff takes the time to explain procedures and costs, which helps to alleviate anxiety and concerns. One reviewer did express concern about the pricing, noting that it was "deceptive and confusing." However, this is an isolated incident and does not seem to be a widespread issue.