This Toyota dealership in Boerne, Texas, has a solid reputation, as shown by the customer reviews and feedback provided. The overall score of 4.3 reflects the mixed bag of experiences customers have had. While some have praised the dealership's staff, especially in the service department, others have reported issues with communication, delays, and misinformation.Quality-wise, the dealership scores 4.1 out of 5, indicating that customers have generally been satisfied with the quality of work performed on their vehicles. However, a few reviewers have mentioned concerns about the dealership's attention to detail and follow-through on promises.Pricing is an area where the dealership excels, with a score of 4.6 out of 5. Many customers have praised the dealership's competitive pricing and willingness to work with them to find a fair deal.Innovativeness is an area where the dealership scores 4.4 out of 5, indicating that they are making an effort to stay up-to-date with the latest technology and trends in the industry. However, some reviewers have suggested that the dealership could do more to innovate and improve the overall customer experience.One notable issue that has been raised by multiple reviewers is the dealership's follow-up and communication. Some customers have reported being contacted repeatedly by sales staff after they have expressed no interest in purchasing a vehicle, which can be seen as intrusive and aggressive. This issue is highlighted by a reviewer who gave the dealership a 1-star review after being contacted multiple times despite explicitly stating they were not interested in buying a car.Overall, while the dealership has its strengths, it also has areas for improvement, particularly in terms of communication and follow-through. By addressing these issues, the dealership can work to build trust with its customers and improve its overall reputation.