The business has a solid reputation, with a 4.3 rating from third-party reviews. However, some customers have reported issues with unprofessional behavior from movers, including taking excessive breaks and displaying poor work ethic. The company's accessibility features, such as wheelchair-accessible parking and entrance, are a definite plus. The working hours are standard, with no weekend availability. Clients have praised the company's responsiveness, professionalism, and attention to detail in some cases, while others have been disappointed by the service. The company seems to be working to improve, with some employees receiving positive feedback for their hard work and dedication. On the other hand, some clients have reported difficulty in getting their issues resolved, with managers not returning phone calls or being unhelpful. The business has its strengths and weaknesses, and customers should be aware of these before using their services.