This appliance repair business has its ups and downs. The biggest concern is the responsiveness of the staff. Two out of three clients experienced a complete lack of communication, with one client mentioning that the staff member never called back. Another client had a similar experience, stating that the staff member never showed up to fix their microwave. However, one client had a positive experience with the business, praising their professionalism, quality of work, and fair pricing.Unfortunately, this lack of responsiveness and reliability is a major issue for many customers. The business's inability to follow through on commitments and provide basic customer service can lead to frustration and distrust. While the business has its strengths, such as fair pricing and a strong reputation with one client, the lack of responsiveness and reliability is a significant concern.To improve, the business needs to focus on providing better communication and following through on commitments. This would help to build trust with customers and provide a more positive experience.