This business location seems to be a well-established and reputable establishment. With an overall score of 4.2 out of 5, it indicates a strong presence and good reputation. The quality of services offered appears to be consistently high, with a score of 4.1 out of 5, suggesting that customers are generally satisfied with the quality of massages and treatments provided. The pricing is also relatively high, with a score of 4.8 out of 5, indicating that customers find the services to be reasonably priced.However, there are some issues with cleanliness and maintenance, as mentioned by some customers. One customer mentioned that the carpet was dirty and the bathroom was not clean, which may be a concern for some potential customers. Additionally, there is a need for improvement in communication, as some customers felt that they were not informed about policies, such as the 24-hour cancellation policy.The staff and students seem to be professional and friendly, with many customers praising their excellent customer service and attention to detail. Some customers have even mentioned that they have been coming to the business for years and have always had a great experience.The business also appears to be committed to providing a relaxing and peaceful atmosphere, with many customers mentioning that they felt calm and relaxed after their massages. Some customers have also praised the business for its affordability and value for money.Overall, this business location seems to be a good option for those looking for a reputable and reliable massage therapy business. However, there is room for improvement in terms of cleanliness and communication.As for the issues mentioned by the customers, the most prominent one is the cleanliness and maintenance of the business, which seems to be a recurring theme. Additionally, there is a need for improvement in communication, particularly with regards to policies and procedures.