The business has a good overall rating, with most customers being satisfied with their experience. The quality of the products and services seems to be around average, with some customers expressing satisfaction and others having issues. The pricing is generally good, with many customers mentioning that they got good deals. However, there is a notable issue with a small group of customers expressing dissatisfaction with the customer service, stating that the staff was rude, unhelpful, or unwilling to negotiate prices. Some customers have had issues with the store's handling of layaways, with one customer reporting that their item was removed from layaway and sold without their permission. Another customer mentioned that they were lied to by an employee about the store's hours. These issues suggest that the business may need to improve its customer service and communication to maintain a positive reputation.