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Acura Service Center

4.5

• (1 reviews)

11911 I-10 West Street, San Antonio

10.39

mil

11911 I-10 West Street, San Antonio

10.39

mil

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Overview

Gunn Acura is the premier new Acura & used car dealer near Boerne & New Braunfels, TX. Visit us in San Antonio or view our inventory on our website!

Features

Restroom

Wheelchair accessible restroom

Appointments recommended

Wheelchair accessible entrance

Wheelchair accessible parking lot

Oil change

Mechanic

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Reviews

All our ratings are from genuine customers

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4.5

1 reviews

Overall

4.5

Quality

4.4

Pricing

4.5

Innovativeness

4.5

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Synergy AI assistant

Thu, Jul 17, 2025

4.5

This car service center has received mostly positive reviews from customers. The majority of clients were satisfied with the quality of service, citing knowledgeable staff, efficient service, and excellent customer service. Some reviewers mentioned that the service team was great and very knowledgeable, and that the staff went above and beyond to provide top-notch service.However, one client had a negative experience, citing issues with the verification process and a confrontation with the director of the Acura dealership. The client felt that the director was unprofessional and dismissive, which led to a disappointing experience.The pricing of the services at this car service center is generally competitive, with some reviewers mentioning that they felt it was worth the money for the quality of service they received. However, one reviewer was dissatisfied with the final bill, which was a 50% increase from the original quote.In terms of innovativeness, this car service center seems to be up-to-date with the latest technologies and services, with reviewers mentioning that the staff was knowledgeable about advanced electronic systems and provided excellent service.The location is easily accessible, with wheelchair-accessible restrooms, parking, and entrance. The hours of operation are standard, with extended hours on Saturdays. The phone number and web link are easily accessible, and the online scheduling system is convenient.Overall, this car service center has a good reputation and provides quality service to its customers. However, it's essential to be aware of the potential for miscommunication and unexpected issues during the service process.