The business seems to have a decent overall rating, but it falls short in terms of quality and innovativeness. The pricing is relatively high, but residents seem to appreciate the amenities and location. However, there are some issues with communication and maintenance, as evident from the negative reviews. It's worth noting that the business has taken steps to improve, such as hiring a new management team and implementing new policies. However, it seems that some of the old issues still persist. The presence of some unruly residents and broken gates is a major concern. The business should focus on improving its customer service and addressing the security concerns to improve its overall rating.