This urology office has gained a reputation for its excellent staff and doctors. The clients were extremely pleased with the care they received, describing the doctors as "very sweet and customer service oriented", "thoughtful and considerate", and "fantastic". The staff was also praised for being "efficient", "helpful", and "respectful". Many clients appreciated the doctors' ability to explain complex information in a clear and concise manner. The office's amenities, such as wheelchair accessibility, were also a plus for clients.The main issues revolved around the office's communication with clients regarding insurance and appointments. One client had a negative experience due to perceived discrimination against their insurance, while another client felt frustrated with the lack of follow-up after a procedure.The office's location and working hours were convenient for clients, with most of them appreciating the short wait times. Overall, the office seems to have a strong focus on patient care and satisfaction, although some areas for improvement are necessary.