Alamo Regional Transit

3.2

• (1 reviews)

101 2700 NE Interstate 410 Loop Street, San Antonio

8.00

mil

101 2700 NE Interstate 410 Loop Street, San Antonio

8.00

mil

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Direction

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Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

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Reviews

All our ratings are from genuine customers

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3.2

1 reviews

Quality

2.8

Innovativeness

3.5

Overall

3.2

Pricing

4.2

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Synergy AI assistant

Fri, Jul 18, 2025

3.2

The business has a mixed reputation. The overall score suggests that it is slightly above average. However, the quality score is lower, indicating that there are some issues with the service. The pricing score is high, suggesting that the business is competitive in this area. The innovativeness score is also lower, indicating that the business may not be taking advantage of new technologies or methods.There are some concerns with the punctuality of the service, with many customers reporting that they were left waiting for long periods of time or that their rides were cancelled at the last minute. This has led to frustration and disappointment among customers, particularly those who rely on the service for transportation to medical appointments or other essential services.The drivers and customer service staff are often praised for their kindness and professionalism, which is a positive aspect of the business. However, there have been some incidents where drivers have been rude or unprofessional, which has damaged the reputation of the business.There are also some issues with the scheduling and communication process, with customers reporting that it is difficult to get a ride or that they are not notified when a ride is cancelled. This has led to wasted time and frustration for customers.Overall, while the business has some strengths, it also has some significant weaknesses that need to be addressed in order to improve the customer experience. The business could benefit from investing in new technologies and methods to improve the scheduling and communication process, as well as providing additional training to drivers and customer service staff to improve their professionalism and courtesy.One major issue that stands out is the lack of punctuality and reliability of the service. Many customers have reported being left waiting for long periods of time or having their rides cancelled at the last minute, which has led to frustration and disappointment. This is a major concern that needs to be addressed in order to improve the customer experience.