San Antonio
Alamo Travel Group
8.19
8.19
Overview
The Alamo Travel Group is a full-service travel agency serving San Antonio, TX. Call our travel agent today to book your corporate travel, vacation & more!
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Overall
Quality
Pricing
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This location is suitable for people who need assistance with planning and booking their trips. The building has a wheelchair-accessible parking lot and entrance, making it accessible for people with disabilities. The staff is generally friendly and helpful, with some employees being particularly knowledgeable and professional. Some clients have reported being pleased with the services they received, such as Nora, who is described as very nice and knowledgeable. Others have appreciated the efficiency of the staff, such as one client who found the booking process to be fast and efficient.However, there have been some issues with customer service. A few clients have reported being left stranded after their flights were cancelled due to lack of proper handling by the staff. Additionally, some clients have been kept on hold for extended periods of time, making it difficult for them to resolve their issues.The main issue with this location is the inconsistent quality of service provided by the staff. Some employees seem to be more knowledgeable and helpful than others, which can make a big difference in the overall experience. Overall, this location is a decent option for people who need travel planning assistance, but it may not be the best choice for those who value exceptional customer service.The business seems to be actively working on improving their services, as they have recently hired a fully staffed vacation department with experienced agents. They also seem to be responding to client feedback and taking steps to address their concerns.Unfortunately, the location's parking lot is located behind the building, which may be a drawback for some clients. However, this is a minor issue compared to the inconsistent quality of service.In terms of pricing, some clients have reported feeling that the location charges too much for their services. However, this may be a subjective assessment, and prices may vary depending on the specific services and packages offered.As for innovativeness, there is not enough information available to assess this aspect of the business.
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Hours
Closed
Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
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Categories
Travel & Recreation
Travel Agencies
Local Tours
Boat & Yacht Tours
Travel agency
Sightseeing tour agency
Boat tour agency
Cruise agency
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