The location of the business is easily accessible with a wheelchair-accessible parking lot and entrance. The agency has received positive feedback from clients, with several praising the helpful and informative staff, particularly Monica. However, there have been some issues with customer service, with a few clients experiencing poor service and feeling that mistakes were not being taken seriously. One client was particularly disappointed after having the agency for over 30 years and experiencing a culmination of poor service and mistakes. The agency seems to be improving, with a recent client expressing satisfaction with the agency's help in fixing an error on their policy. Despite the issues, the business has a solid reputation, with a high rating on third-party platforms. However, there have been some one-star reviews, which highlight the need for improvement in customer service.